frequently asked questions

For you, we propose time limited right to use. This requires a way to manage your digital licence and management of rights renewal. That’s the reason why the dataset is encrypted. Also, we attach particular importance to keep the data measured by our engineers confidential. To this end, that’s why we developed a data encryption system that enables Michelin to protect the work of their engineers who create the datasets. Find more information here.

The installation process is quick and easy. We explain everything in our tutorial here, so you can then play the dataset in your simulation software. We guarantee the compatibility of our files with the most popular simulation software.

The installation process is quick and easy. We explain everything in our tutorial here, so you can then play the dataset in your simulation software.

When you buy a dataset, we create a license for you. The duration of this license depends on the acquisition mode you have chosen. Your license to use the files is attached to one user ID. This means that only one user can use a dataset.

We guarantee the compatibility of our datasets with the most popular simulation software.

We'll provide you with a free dataset sample so you can test the product before you buying. You can request a sample by filling in the form here.

The installation process is quick and easy. We explain everything in our tutorial here, so you can then play the dataset in your simulation software. If you need any support, all the team is ready for answered your questions and help you if needed. Please don’t hesitate to contact us.

The installation process is quick and easy. We explain everything in our tutorial here, so you can then play the dataset in your simulation software.

Our teams of engineers are constantly working on the creation and updating of datasets in order to provide you all the Michelin know-how. This lead time enables us to control our products and certify an optimal quality level that matches our expertise.

“Complete vehicle” gathers datasets for both general and specialized expert data on various vehicles. “Other components” is the category where you will be able to find many more datasets and tools to feed your simulation chain. This last part are still in construction and will be expanded over time.

To access the catalogue with prices you need to create an account on our SiMiX marketplace platform. A member of our team will then validate your account, allowing you to view the entire catalog with all the information you need to make a purchase. Ready for the SiMiX experience? Register now here.

To recharge your wallet, you need to send us a purchase order with the credit amount needed. Then, the SIMIX team will validate it shortly. After receiving your PO, we will credit your wallet within 48 hours and you will receive an invoice at the same time for the payment.

After purchasing online on our platform, you will be notified by email when your dataset is ready for download. You can then go to your SiMiX account to download the installation package and the documentation we provide to enable you to play the dataset in your simulation software.

You can find your quote and invoice directly in your SiMiX account in the "Order history and details" tab.

If you did not find what you are looking for, the “Custom request” allows you to reach out our team of engineers for personalized the parameter of the dataset matching your exact need. You can do a request directly in the filter banner by clicking on the button “Custom request” dedicated to that. Then, you can fill in the form to provide all the details needed for our team of Michelin experts in order to analyze your request.

If you have any doubts about our purchase plans, we recommend you to schedule an appointment with a member of our sales team to clarify your needs and propose the most suitable solution. Check our calendly here.

The duration of dataset acquisition depends on your acquisition mode. It is fixed at one year, but can be shortened or extended as you wish. If you need any support about it, don’t hesitate to contact our sales team here.

Indeed, it's possible. We recommend that you contact the sales team to make the change. Please schedule an appointment in our Calendly here.

Indeed, you can stop your subscription whenever you want. To do so, please contact our sales team here.